- When you buy Jewellery at Mujtaba Jewellers, you get the convenience to easily return the undesired items within seven (7) working days for a full refund into your bank account. However, the following may be noted:
- To initiate the process of return, a written request must be sent to mujtabahelpdesk@gmail.com along with details of purchase.
- Returns will only be solicited to items or products returned as-is, without tampering, alteration, modification, refurbishing, style, appearance, weight or in any form whatsoever.
- The process of refunding the payment will be initiated within 10 working days after the receipt of the product in its original form.
- The original bill and accompanying certificates / documents issued at the time of purchase are required to process your refund successfully.
- The refund request can be raised only by the actual customer.
- Our refund policy is not applicable to gold coins.
- Personalized Jewellery or jewellery made to order is not applicable for 100% refund. However, it is eligible for exchange as per our exchange policy.
- In case of conflict, the policies of Mujtaba Jewellers will prevail.
- Subject to Hyderabad (Telangana, India) Jurisdiction only.
